Course description
First Line Manager Training • 2-Day Course in London, Birmingham, Manchester, Southampton
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure from various directions. They must navigate the expectations of their team members, higher-level managers, and demanding customers, all while striving to maintain equilibrium and drive success.
Our two-day First Line Managers training course, has been crafted to empower participants with a comprehensive toolkit of methods and strategies. This course will enable them to navigate the intricate landscape of people management, conflict resolution, communication, motivation, and time management with confidence and finesse. By honing these essential skills, First Line Managers will emerge as inspirers, propelling their teams towards collective progress.
Key Benefits for Delegates:
- Inspire a positive mental attitude in the team and motivate others.
- Master the art of handling difficult people.
- Achieve your targets and earn respect.
- Master interruption and distraction management.
- Enhance communication skills for clear instructions.
- Learn the art of delegation.
- Proactive problem-solving through planning and preparation.
- Master the art of constructive criticism.
Elevate your First Line Managers to the pinnacle of effective leadership by enrolling them on our training course today.
Corporate Coach Group is CPD accredited. This course qualifies for 12 CPD training hours, plus additional independent post-course learning.
Upcoming start dates
Who should attend?
This training course is specifically designed for newly promoted first-line managers and individuals with the potential to step into such a role. If you have recently been promoted to a first-line management position or are being considered for such advancement, this course is perfectly tailored to support your growth and success in this pivotal role.
Training content
First Line Managers Training Course Overview
- How can you get the best performance from the team?
- The Six Major Skill Sets of management
- SMART Targets
- How to give clear instructions
- The importance of using numbers to clarify the message
- The proper and improper use of humour
- How to handle difficult people
- Don't get emotional, use only factual language
- Prepare your message in advance
- Distinguish between reasons and excuses
- When to compromise and when not to
- Time and task management training
- Use the 'deadline' and the 'value' of the task to prioritise properly
- Distinguish between 'busy-work' and being 'productive'
- The P List: Planning, prioritisation, preparation and prevention
- Handling interruptions and distractions
- Proper delegation
- How to better concentrate and focus
- Positive team atmosphere
- How to keep the conversations productive
- The five-part continuous improvement formula
- The opposing five-part failure formula
- How to give constructive criticism
- Turning negative situations into positive
- Action plan, final summary close
Course delivery details
This two-day course is regularly held at various venues throughout the UK, as well as online.
In-house training is also available both within the UK and internationally. Please contact Corporate Coach Training for more information.
Costs
Course fees are inclusive of:
- Two day's quality training by an experienced trainer
- Refreshments and lunch (for face to face courses)
- Interactive digital handbook
- Written personal action plan
- Certificate of attendance
- Access to additional training material after the course
- Three months free telephone support to answer any on-going questions
Early booking discounts are available when you book three or more months in advance.
Certification / Credits
By attending this course, delegates will experience a range of transformative benefits, including:
- Heightened self-confidence
- Clear and effective communication
- Skilful management of difficult individuals
- Proactive problem-solving
- Inspiring a positive team attitude
- Motivating others to excel
- Achieving targets and earning respect.
A Certificate of Attendance - which attendees may add to their LinkedIn profile.
This training course has been accredited by CPD. With 12 trainer-led CPD hours, plus additional hours via post-course portal independent learning.
Quick stats about Corporate Coach Group?
Founded in 1997
Practical Leadership and Management Training Courses
Thousands of happy previous delegates
Reviews
Average rating 5
This was definitely the course I needed. I was worried that it would be a bit dry, or it would be too high level, but everything was made relevant and interesting. It all flowed...
I feel very secure (and excited) to start using certain models in my practice, including the priority decision matrix and the wrong box/right box method. The trainer was excelle...
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Corporate Coach Training
Practical Leadership and Management Training Courses Corporate Coach Training offers professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type....
I found the course content incredibly interesting and very informative. Everything seemed very common sense based, but not something you immediately think about until it's in fr...