I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managi...

The course content I felt was well prepared and has given me some good rational techniques for counteracting challenging behaviour. The trainer's presentation was very good, wel...

Course Content: I need to try and use these concepts now. Very interesting when you know! Wrong box/right box presentation, hand gestures, perfect. Trainer's Presentation: Very ...

Covered the material expected in a thought provoking manner. The trainer's presentation was very energetic, fast flowing and informative with lots of examples to demonstrate top...

Good training for many different roles within our staff. The trainers presentation was: excellently backed up with good examples, time to practice, contribute with examples, deb...

Course content: Very helpful and useful. Will try and put into practise as soon as possible. Some very good tips, especially on managing conflict. Trainer’s presentation: Very ...

Course content: Joined up, simple to follow, made good sense, practical. Trainer’s presentation: Very good, kept topic moving never stuck, engaged delegates. Easy listening, ver...

Course content: Concise and very relevant Trainer’s presentation: Very good, put across information extremely well. Very relaxed, good learning environment. Made us feel comfort...

Course content: Nail on the head for me – Much learnt and food for thought. Will apply what I’ve learnt Trainer’s presentation: Excellent Mark Watkins - Nottinghamshire Health...

Course content: Enjoyed the role plays to establish some of the practices. The trainer’s presentation: Excellent course. Joan Ryan - Greencore

Useful and very informative! Very well structured. The trainer’s presentation: Excellent, obviously a large amount of relevant background knowledge. Stuart Lloyd - Allied Bakeries

Course content: Very good content, thought provoking. The trainer’s presentation: Very well delivered, captured people’s attention well. Stewart Hardie - Greencore

Course content: Was very interesting and informative. The trainer’s presentation: Was entertaining and thorough. Matt Tully - Greencore

Course content: Good content building intuitive knowledge. The trainer’s presentation: Clear, well presented. Chris Chestnen - Greencore

Course content: Interesting and informative. The trainer’s presentation: Came across very well. Steve Pocock - Greencore

Course content: Practical, I would have liked some techniques for dealing with very difficult people. The trainers presentation: Clear and accurate. Paul Moore - Greencore

Course content: Good course, some very good content, taught me a few things to think about it. The trainer’s presentation: Very clear, concise and effective. John Tilley - Gree...

Course content: A very interesting course covering some aspects of everyday management I had not thought of. Thought provoking. The trainer’s presentation: Very engaging and pro...

Course content: Great content, good interactive discussions. The trainer’s presentation: Brilliant. Chris Rtee - Greencore

Course content: Good content- focused on the area which I needed. The trainer’s presentation: Enjoyed Chris’ style- friendly, informative and inclusive. Martyn Barratt - Manche...

Course content: Very informative and will use what I have learnt in my everyday life. Clear, precise and good fun. Stephen Scott - Greencore

The course was very very good. The course was well structured and has provided me with an opportunity to reflect on how I can improve further in my role. The trainer’s was very ...

The course content was very good, quick win early on kept my interest piqued. The presentation was very good, inspiring and animated. Delegate: K Rhodes Company: RAF Wittering