The training reminded me that we work as a team nothing is personal. That the clients are so important. That there is space for growth and change as long as I change my behavio...

This course highlights to learn from our mistakes, build better customer relationships. Improve your service by learning from past mistakes

I found the online course very informative and easy to navigate and like the audio as it helped me understand what I was reading better. I can definitely use what I have learnt ...

The Customer Service training is extremely valuable and I can see a clear impact on the team and a change in behavior. The material is short, to the point and extremely effectiv...

The course was fun and extremely informative. I am excited to apply what I learned not only at work but also at home. Since we work with internal and external customers this has...

As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle sit...

By doing the Customer Service Suite we have got our whole support team motivated

Being a Customer Service Manager, this has give me a much broader knowlegde to perform my duties.

I am heading a Helpdesk and this course has made me understand the importance of securing relationsships with people and that you can build different relations depending on situ...

I am heading a Helpdesk and this course has made me understand the importance of securing relationsships with people and that you can build different relations depending on situ...

By doing the Customer Service Suite we have got our whole support team motivated

We are a US Helpdesk team who has been running this course. By understanding the customer dialogue we have managed to handle complaints better, we have got a common language and...

We are a US Helpdesk team who has been running this course. By understanding the customer dialogue we have managed to handle complaints better, we have got a common language and...

As a leader, manager or customer representative you will always end up in different difficult situations which you have to handle. This course clearly explains how to handle sit...