I always learning something new - thank you!

I think the way you present a large amount of information is always fun, but real and tangible.

Enjoyed the building trust aspect. Good messaging and handouts.

Desirae is wonderful and the way she teaches you would think she worked in our office.

Helpful information for dealing with customers in real life.

Desirae used examples that we actually use every day.

Good useful persuasion and negotiation skills that can be very helpful in most situations.

Informative and useful information that we can actually use to improve ourselves and the company.

Made good points on notes, tone of voice, staying calm, being empathetic and how to de-personalize.

Trainer really wants to help us work through each case in the best and most positive manner.

Both the material, but more importantly, the facilitator, Lisa, was outstanding. She is extremely professional, and takes the time to understand our specific business situations...

Highly engaging and very motivational. Lisa was great! She really showcased all the skills and attributes of an amazing trainer.

The material was very good, however, more importantly the trainer (Lisa) did a great deal of listening pre-training to make this meaningful for the group by using "real" agency ...

Lisa is an excellent facilitator. She knows her stuff and she is great at keeping your attention. I also like that she meets with you beforehand and incorporates topics from y...

Changed my perception of my attitude. Really brought to light what thinking positive and getting rid of assumed constraints can do.

Very practical and easy to follow

Very clear what they ask of you. Good learning experience.

So great - I've never felt so confident!

Useful tools I can use daily and leave customer with a positive experience.

Instructor was very engaging, made good, clear points. Pace was just right.

Desirae knows her stuff! She developed relationships with everyone in the class, which made the training more personal.

Instructor is well-versed, provides good examples, interjects humor and teaches at the appropriate level. She has a great delivery and vast knowledge.

She gave us great examples of situations we have been using with customers and allowed us to find alternative solutions to better help with communications with our customers.

Highly interactive and informative with useful tips and suggestions to more effectively assist customers and reduce our stress.

This information was very relevant to what we do every day! These are all takeaways that we can immediately use.