Mastering Time Management & Prioritization - Role Playing for Business Managers

Module 1: Introduction to Time Management at On Time Co.

• Topics Covered:
  • The importance of time management in business settings.
  • Overview of the key principles: planning, prioritizing, and delegating.
  • Common challenges at On Time Co. related to time management.
• Scenario:
  The manager at On Time Co. assigns multiple projects to the team. The participant must decide how to organize and approach the tasks efficiently, avoiding common pitfalls like procrastination.

Module 2: Prioritization Techniques

• Topics Covered:
  • The Eisenhower Matrix: Urgent vs. Important tasks.
  • ABCDE prioritization method.
  • Dealing with conflicting priorities and deadlines.
• Scenario:
  Participants take on the role of a project coordinator at On Time Co., receiving requests from different departments. They must use prioritization techniques to determine which tasks to handle first while maintaining communication with stakeholders.

Module 3: Time Blocking and Scheduling

• Topics Covered:
  • Time-blocking techniques to improve focus and productivity.
  • Using calendars and scheduling tools effectively.
  • How to handle unexpected interruptions and re-adjust schedules.
• Scenario:
  A day in the life of an On Time Co. employee, managing time blocks for meetings, deep work, and unexpected interruptions. The participant must maintain productivity despite distractions and shifting priorities.

Module 4: Delegating and Managing Workloads

• Topics Covered:
  • The art of delegation and trusting team members.
  • Identifying tasks that can be delegated.
  • Monitoring progress and ensuring accountability without micromanaging.
• Scenario:
  Participants role-play as a department manager who needs to delegate responsibilities to team members. They must choose which tasks to delegate, communicate effectively, and ensure follow-up on progress.

Module 5: Overcoming Time Management Challenges

• Topics Covered:
  • Dealing with procrastination and perfectionism.
  • Strategies for managing burnout and work-life balance.
  • Case studies of successful time management at On Time Co.
• Scenario:
  Participants are assigned a tight deadline for an important project at On Time Co. They need to manage procrastination, overcome distractions, and balance personal well-being while meeting the deadline.

Module 6: Review and Real-World Application

• Topics Covered:
  • Recap of key tools and techniques.
  • Personalized time management plans.
  • Applying time management lessons to real-world scenarios beyond On Time Co.
• Scenario:
  Participants will assess their own real-life workloads and develop a personalized time management and prioritization strategy. They will present this plan as if they are discussing it with their manager at On Time Co.

Final Assessment:

• Capstone Scenario:
  Participants will be presented with a comprehensive scenario at On Time Co. involving multiple projects, conflicting priorities, team management challenges, and tight deadlines. Their task is to use the time management tools learned throughout the course to develop a plan to handle the situation effectively.

Course Resources:

• Time Management Templates (e.g., calendars, to-do lists, prioritization grids).
• Access to time-tracking and scheduling tools.
• Interactive workbooks and checklists for self-assessment and improvement.

Conclusion

• Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application. 

Certification: Participants who successfully complete the course and final project will receive a certificate inMastering Time Management & Prioritization.

Note: The Course outline may be subject to change.