Course description
This web-based course introduces the corrective action process as outlined in ISO/IEC 17025 and ISO/IEC 17020 and presents one approach for performing effective cause analysis. In addition, participants learn how to evaluate the significance of nonconforming work to determine if corrective action is necessary, the philosophy, purpose and benefits of performing an effective cause analysis, the process of asking ‘why’ at least five times to get to the source of the non-conformance, why ‘blaming the individual’ is missing the point, and the difference between correction and corrective action.
Participants will also acquire skills, approaches and tools for evaluating and improving the effectiveness and efficiency of a management system through effective cause analysis and implementation of corrective actions.
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Course delivery details
- Understand the difference between correction and corrective action
- Learn why blaming the individual is missing the point
- Learn the basic steps of corrective action and root cause analysis
- Acquire skills for performing an effective cause analysis
Quick stats about ANAB?
ANAB was first established in 1989 and has accredited more than 2,500 organizations in approximately 80 countries.
ANAB is the first management systems certification body in the US, having issued its first accreditation for ISO 9001 in 1991.
The ANAB symbol signals to an employer that the credential holder has undergone a valid, fair, and reliable assessment to verify that they have the necessary competencies to practice.
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ANSI National Accreditation Board LLC
The ANSI National Accreditation Board (ANAB) is the largest multi-disciplinary accreditation body in the Western Hemisphere, having accredited more than 2,500 organizations in approximately 80 countries. As a major player in worldwide conformity assessment, ANAB provides training to help organizations...