Course description
Customer service refers to providing high-quality care to customers to fulfill their requirements and develop solid relationships with them. This might include listening to customer complaints, rapidly resolving issues, addressing concerns, and ensuring consumers are satisfied with the products or products they receive. Providing regular assistance and communication to customers to make them feel valued and appreciated is an additional component of good customer service. Customer service is essential since it has a direct influence on the success of a company as well as the satisfaction ratings of its customers. Customers who interact badly with a company are likelier to shift their business elsewhere.
Brand loyalty is crucial to a company's long-term success, and the quality of customer service may impact this loyalty. Businesses have to deliver continuous, high-quality customer service that caters to the requirements of their target audience to maintain their current customer base and establish new, solid partnerships.
Training content
Learning Objectives
- Understand the importance of setting goals and learn how to create a SMART goal statement for achieving those goals.
- Identify the critical elements of successful customer service, including focus, procedures, culture, problem-solving, and measurement and reinforcement strategies.
- Learn how to focus on customer service by making it a priority.
- Learn how to use customer feedback to measure performance and identify areas for improvement in customer service.
- Understand how to build and maintain strong customer relationships.
Course delivery details
Our courses are designed for groups of five or more participants and are delivered remotely. Each course can be customized by learning objectives and the duration of the course. We strive for a high-quality learning experience in our virtual sessions, so we use a variety of interactive activities, such as group discussions, polls, and breakout sessions. Each session is designed to be engaging and interactive, allowing participants to learn new concepts and skills online. Our virtual workshops require an active internet connection and a web browser with audio/video capabilities to participate in the course.
If your organization is seeking virtual training solutions, click our “Visit provider website” link to submit a training request.
We look forward to connecting with you!
Contact this provider
Addison Solutions Academy
Addison Solutions Academy is a leading training provider offering cutting-edge corporate training solutions. By providing high-quality, interactive, and engaging training techniques, the Academy enables individuals, teams, and organizations to achieve organizational and professional goals. We make it a priority to...