Lean IT Foundation - eLearning (Exam Included)

Lean IT Foundation eLearning (Exam Included)

A streamlined approach to optimizing IT operations

Lean IT helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods.

COURSE OVERVIEW

Increase customer satisfaction and achieve greater strategic and financial value.

Lean IT is an extension of Lean Principles, applied in an IT environment. The Lean IT approach is a way of thinking and acting, focussing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean Princples are concerned with:

• Increasing customer value.
• Eliminating waste (work that does not add value).
• Management as a facilitator.
• The involvement of all employees.
• Continual improvement.
• Preserving value with less work.

Certify your ability to:

• Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
• Utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment.
• Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
• Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
• Streamline and automate compliance processes to lessen cost and risk.
• Enable an organization to achieve operational excellence through improved agility, service quality and efficiency.
• Build a customer and value-oriented culture in which employees engage in Lean IT processes.
• Optimise IT operations and processes supporting the most business critical applications and services.
• Implement a rigorous problem solving process to achieve greater strategic and financial value.

LEARNING OBJECTIVES

What are the key things you will learn?

• The principles underlying the Lean philosophy.
• The importance of understanding and delivering customer value.
• The way Lean looks at processes and the waste within them.
• How to measure performance and the key determinants of performance.
• What the organizational requirements are when implementing Lean, including the use of visual management tools.
• The DMAIC problem-solving model.
• Which behaviour and attitude is necessary for Lean,
  to be successful within an IT organization.

WHAT'S INCLUDED

Lean IT Foundation online course details:

• Access duration: 120 days assess to the platform
• 12 lessons (3,5 hours of sound and slides pre-recorded by an accredited teacher)
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 1 official test exam

The purpose of the Lean IT Foundation certificate is to certify that you have gained knowledge of the Lean IT terminology, structure and basic concepts and has comprehended the core principles of Lean IT practices.

The Lean IT Foundation Certificate is intended to enable the holders of the certificate to apply the Lean IT practices under guidance of a Lean expert.

Contents

• Introduction of Lean;
• Customer;
• Process;
• Performance;
• Lean Organization;
• Behaviour and Attitude;
• Problem Solving.

Prerequisites: There are no formal prerequisites for this course.

Who is Lean IT Foundation for?Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.

EXAM INFORMATION

Exam and certification: Online!

Take your exam when you are ready, when you have time and wherever you are .. !!

The exam will be taken online, which gives you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for exam and webcam (ProctorU). Exams are included in this eLearning package. Very flexible!

Exam format:

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) - 65%
• 60 minutes duration
• Closed book

TESTIMONIALS/ REVIEWS

"Good eLearning course. Making something rather difficult, much easier. Practical and very useful." Veronica Augustsson