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Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
Dealing With Difficult People
TrainSMART Inc.
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Every organization has them – those difficult people who negatively impact morale, productivity, teamwork, and their own career! Difficult people...
Making Generational Difference Work for You
Master Connection Associates
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Corporate / Group Training
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Multiple (2)
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Self-paced Online, On-site
The difference between generations especially when it comes to sales, management and leadership today is magnified by the outward and...
Leading Change
Eagle's Flight
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Corporate / Group Training
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Multiple (2)
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On-site
Quite frankly people do not hate change, they hate the chaos that is often associated with it. Today’s workforce is...
Difficult Conversations – Strategies for Challenging Discussions
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 259 CAD
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Multiple (3)
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On-site, Classroom, Webinar
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult...
The Effective Team Toolbox: Foundational Tools to Reduce Drama and Amplify Engagement
Thought Design
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Corporate / Group Training
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United States of America
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On-site
In modern organizations, the strength in which people work in teams has become paramount to group success. Learn 4 foundational...
Dealing With Difficult People
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
We can get into a routine where it feels like everyone we speak with is either having a bad day,...
Dealing with Difficult People
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Classroom, Webinar
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop...
Holding Courageous Conversations
Stewart Leadership
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Corporate / Group Training
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Multiple (2)
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On-site
Leaders need to deliver tough conversations from time to time – conversations that can be uncomfortable and require courage. These...
Problem Solving Training & Decision Making
Corporate Coach Group
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Corporate / Group Training
5.0
(2)
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Worldwide
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On-site
Problem solving is regarded as the ultimate skill, since we all need to solve our problems. This Problem Solving training...
Workplace Violence Prevention and Intervention
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
This training follows the American National Standard Workplace Violence Prevention and Intervention Standard (ASIS International and Society for Human Resource...
Crisis handling
Virgil Scudder & Associates
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Corporate / Group Training
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United States of America
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On-site
With a long history of helping companies and executives manage major crises, Virgil Scudder & Associates has delivered its onsite Crisis Handling...
De-escalating Potentially Violent Situations™
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Classroom, Webinar
For those who work in an environment where there is potential for violence, it is important to develop the skills...
Violence Threat Assessment – Planning and Response
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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Multiple (3)
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On-site
After a violent incident, it is not uncommon to find that people were aware of clues that violence was being...
Compassionate Care Connections: Mastering Healthcare Customer Service Excellence
TrainSMART Inc.
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Corporate / Group Training
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United States of America
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On-site
Does Your Team Need Help With Transforming Patient Experiences? Let Us Teach Them How To Master the Art of Exceptional...
Leading Change Program
Organizational Agility Advisors, LLC
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Corporate / Group Training
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From 10,000 USD
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United States of America
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On-site
Leading Change is often assumed to be like any project – set goals, develop plans and march on. Unfortunately, to...
Critical Thinking: Strategies in Decision Making
Goldy Ventures
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Critical thinking is a domain-general thinking skill. The ability to think clearly and rationally is important, in whatever you choose...
Principles of Stabilization and Control
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
This course covers defensive tactics that go beyond proxemics and basic personal protection. The first level of this course emphasizes...
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