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Conflict Resolution Skills for Leaders

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 89 CAD
  • Multiple (3)
  • On-site, Classroom, Webinar, Self-paced Online
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people...

Conflict Resolution Skills

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 42 CAD
  • Multiple (3)
  • On-site, Classroom, Webinar, Self-paced Online
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution...

Mediation – Facilitating Conflict Resolution

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 199 CAD
  • Multiple (3)
  • Classroom, On-site, Webinar, Self-paced Online
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who...

Managing Difficult Phone Calls

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 42 CAD
  • Multiple (3)
  • On-site, Self-paced Online, Webinar
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of...

Difficult Conversations – Strategies for Challenging Discussions

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 259 CAD
  • Multiple (3)
  • On-site, Classroom, Webinar
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult...

Dealing with Difficult People

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 42 CAD
  • Multiple (3)
  • On-site, Classroom, Webinar
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop...

Violence Threat Assessment – Planning and Response

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • Multiple (3)
  • On-site
After a violent incident, it is not uncommon to find that people were aware of clues that violence was being...

De-escalating Potentially Violent Situations™

ACHIEVE Centre for Leadership Inc. | Corporate / Group Training
  • From 42 CAD
  • Multiple (3)
  • On-site, Classroom, Webinar
For those who work in an environment where there is potential for violence, it is important to develop the skills...
Displaying 1-8 of 8 results
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Conflict Management Articles
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How to Identify and Resolve Workplace Conflict

Workplace conflict is inevitable but manageable. Keep your eyes open for these 5 warning signs and, use these 4 tips for effectively resolving conflict at work.

Case studies within Conflict Management

ACHIEVE Centre for Leadership Inc.
13 May 2021
ACHIEVE Centre for Leadership Inc.

Frequently asked questions

  • Conflict resolution is the process of addressing and resolving disputes between individuals or groups, aiming to find a mutually acceptable solution while maintaining positive relationships. It involves effective communication, empathy, negotiation, and problem-solving skills.

  • In a conflict resolution class, you can expect to learn strategies for identifying the underlying causes of conflicts, understanding different conflict styles, and managing emotions during disputes. The class will teach techniques for effective communication, active listening, and negotiation to reach collaborative resolutions.

  • Conflict management training is beneficial for individuals in various roles, such as managers, team leaders, HR professionals, customer service representatives, and anyone who regularly interacts with others in personal or professional settings.

  • What are some key conflict resolution skills?

    Key conflict resolution skills:

    • Active listening: Listening and understanding another's perspective.
    • Effective communication: Respectfully expressing thoughts and feelings
    • Emotional intelligence: Recognizing, managing, and responding to emotions.
    • Problem-solving: Identifying solutions to conflict causes.
    • Negotiation: Working to reach an acceptable outcome.

  • Workplace conflict resolution training teaches employees and teams the fundamentals of resolving conflicts, including strategies to prevent, manage, and resolve disputes. It highlights the negative effects of unresolved conflict, such as work disruptions, decreased productivity, and emotional stress, and provides techniques to address these issues effectively.

  • Conflict resolution training boosts team outcomes by developing better solutions, improving problem-solving, fostering healthier employee relationships, and enhancing productivity. It equips individuals and teams with skills to handle conflicts constructively, contributing to a positive work environment and organizational culture.

  • Conflict resolution training is available as in-person classroom training, on-site training, and online. Classroom courses include live lectures, group discussions, and networking opportunities, on-site training suits companies training multiple employees simultaneously, and online courses offer flexibility for individuals with busy schedules.