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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Conflict Resolution -Getting Along in the Workplace
Mainstream Corporate Training
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Corporate / Group Training
4.5
(4)
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and...
Conflict Resolution Skills for Leaders
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 89 CAD
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Multiple (3)
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On-site, Classroom, Webinar, Self-paced Online
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people...
Conflict Resolution Skills
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Classroom, Webinar, Self-paced Online
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution...
Conflict Management Workshop
Canadian Management Centre
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Professional Course
4.6
(8)
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From 995 USD
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Multiple (2)
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Classroom, On-site
Those who embrace conflict can build understanding and better relationships and experience greater personal and professional success. But managing conflict...
Mediation – Facilitating Conflict Resolution
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 199 CAD
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Multiple (3)
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Classroom, On-site, Webinar, Self-paced Online
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who...
From Conflict to Cooperation
Leader Development Institute
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Corporate / Group Training
4.9
(20)
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Multiple (2)
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Virtual Classroom, On-site
Most people do exactly the WRONG things in many situations when dealing with conflict. In this Success Series Seminar, you...
Alternative Dispute Resolution (Level One)
Stitt Feld Handy Group
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Professional Course
5.0
(13)
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From 2,100 USD
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Multiple (2)
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On-site, Webinar
At this multi-day workshop on conflict resolution, you will discover the time-proven process to find win-win solutions to nearly any...
Leading Through Adversity
Situation Management Systems, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Participants in the Leading Through Adversity Program will master “principled conflict management” – a process that transforms disruptive disputes into...
Employee Dispute Resolution Mediation Through Peer Review and Goal Setting
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with?...
Conflict Resolution: Dealing With Difficult People
Mainstream Corporate Training
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Corporate / Group Training
4.3
(6)
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
We can get into a routine where it feels like everyone we speak with is either having a bad day,...
Everything DiSC® Productive Conflict
True North Team Building, LLC
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Corporate / Group Training
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North America
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On-site
Improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict provides...
Workplace Violence: How to Manage Anger and Violence in the Workplace
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always...
Managing Difficult Phone Calls
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Self-paced Online, Webinar
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of...
Bullying in the Workplace
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom, Self-paced Online
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with...
Managing Tough Conversations
ImprovEdge
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Corporate / Group Training
5.0
(33)
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Multiple (2)
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On-site
A Positive, Proactive 3-Step System For Leaders Invested in Finding The Best Solutions, Not Arguing. This simple three-step system provides...
Applied Alternative Dispute Resolution (Level Three)
Stitt Feld Handy Group
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Professional Course
5.0
(7)
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From 2,800 USD
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Multiple (2)
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On-site, Webinar
This multi-day workshop is the most challenging and most unique mediation workshop we offer. There are eight difficult mediation role...
Managing Pressure and Maintaining Balance
Mainstream Corporate Training
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult...
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