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Verbal De-Escalation
Building Blocks Learning Network
|
Professional Course
5.0
(1)
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From 325 USD
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Ottawa
-
Classroom
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
Planting a Seed for Reconciliation
Building Blocks Learning Network
|
Professional Course
5.0
(1)
-
From 325 USD
-
Ottawa
-
Classroom
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
Towards Anti-Racism in the Workplace
Building Blocks Learning Network
|
Professional Course
5.0
(1)
-
From 595 USD
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Ottawa
-
Classroom
Canada is built on the traditional land of Indigenous Peoples and much of it remains unceded. Canada is also a...
Using Emotional Intelligence in a Call Centre
Building Blocks Learning Network
|
Professional Course
4.0
(1)
-
From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Change Management: Practical concepts and applications
Analyze and Improve Inc.
|
Professional Course
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5/1/2025
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Multiple (2)
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Classroom, On-site
Provide an introduction on some of the more robust and popular approaches to change management. In each case, review the...
Dealing with Difficult Conversations
Building Blocks Learning Network
|
Professional Course
5.0
(1)
-
From 1,095 USD
-
Ottawa
-
Classroom
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
Displaying 1-8 of 8 results
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